Refund policy

Indi Amrit is a sole proprietorship owned by Shivanjali Ahluwalia, with its business address at Azossim, Dongrim, Goa – 403104.

Because our products are food and botanical products intended for consumption, we follow a strict no-change-of-mind return policy. We prepare and pack our products carefully in small batches and cannot resell food products once they have been delivered to a customer.

No change-of-mind returns or exchanges

All Indi Amrit purchases are considered final sale.

We do not accept returns, exchanges or refunds for:

  • Change of mind
  • Personal preference
  • Taste or flavour preference
  • Ordering the wrong product
  • Ordering the wrong quantity
  • No longer wanting the product
  • Products that have been opened or used
  • Any other reason unrelated to a product being damaged, defective, incorrect or materially different from what was ordered

Please review your order carefully before completing your purchase.

Damaged, defective or compromised products

We take great care to ensure that every Indi Amrit order is properly packed before dispatch.

If your order arrives:

  • Damaged
  • Defective
  • Tampered with
  • Spoiled or otherwise unsuitable for consumption
  • Contaminated
  • Incorrect
  • Materially different from the product you ordered

please contact us at support@indiamrit.com as soon as possible.

Our preferred resolution

Where a product is eligible for a return/refund claim, our first preference will generally be to send you a replacement at no additional cost to you.

Where a replacement is not reasonably possible or appropriate, we may issue a refund for the affected product/order.

The specific remedy will depend on the nature of the issue.

How to report a problem

Please email support@indiamrit.com with:

  1. Your order number
  2. Your name and contact details
  3. Photographs of the product
  4. Photographs clearly showing the damage or issue
  5. A photograph of the outer shipping package, where relevant
  6. A brief description of the problem
  7. Batch/lot information from the product, where available

We recommend reporting a problem within 48 hours of delivery so that we can investigate it promptly.

This 48-hour reporting recommendation does not restrict any rights or remedies available to you under applicable law.

Please do not discard the product or its packaging until we have reviewed the complaint.

Refunds

Where a refund is approved, it will generally be processed to the original payment method.

The time taken for the refund to appear in your account may depend on the payment gateway, bank or other payment provider.

Food safety

If you believe a product is spoiled, contaminated, tampered with or otherwise unsafe for consumption, do not consume it. Please contact us immediately at support@indiamrit.com.

Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded.