Privacy policy

Indi Amrit is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how Indi Amrit collects, uses and protects information when you visit indiamrit.com, place an order, contact us or interact with our communications.

Data Controller / Business: Indi Amrit
Sole Proprietor: Shivanjali Ahluwalia
Business Address: Azossim, Dongrim, Goa – 403104
Email: support@indiamrit.com

Information we collect

Depending on how you interact with us, we may collect:

Name
Email address
Mobile/telephone number
Billing address
Shipping address
Order and purchase information
Payment-related information necessary to process your transaction
Communications with our customer-support team
Information submitted through forms on our website
Technical information relating to your website visit, such as IP address, browser/device information and website activity

We only seek to collect information reasonably necessary for operating our business and providing our products and services.

How we use your information

We may use your information to:

Process and fulfil orders
Process payments
Arrange delivery
Send order confirmations and updates
Provide customer support
Handle complaints, refunds and replacements
Maintain transaction and business records
Prevent fraud and misuse
Improve our website, products and customer experience
Comply with applicable legal, tax, accounting and regulatory requirements
Send promotional communications where you have provided appropriate consent or where otherwise permitted by law

Marketing communications

If you choose to receive marketing communications from Indi Amrit, we may contact you regarding:

New products
Restocks
Offers and promotions
Special campaigns
Botanical and wellness content
Indi Amrit news

Marketing communications may be sent through email, WhatsApp or other communication channels that you have opted into.

You can request to stop receiving marketing communications at any time by contacting:

support@indiamrit.com

Transactional communications relating to an order may still be sent where necessary to fulfil or support that order.

Shopify and service providers

Our website is operated using Shopify and may use third-party service providers necessary to operate our online store.

These may include providers involved in:

Payment processing
Shipping and delivery
Order fulfilment
Website hosting and operation
Customer communications
Analytics and technical services

These providers may process personal information as necessary to provide their services.

Meta and WhatsApp

Indi Amrit uses Meta and WhatsApp for business communications and marketing.

Where you interact with Indi Amrit through WhatsApp or Meta services, information may also be processed according to the privacy policies and terms of those respective platforms.

We will use WhatsApp marketing communications in accordance with applicable requirements and customer preferences.

Payments

Payments are processed through third-party payment providers.

Indi Amrit does not ordinarily store complete card or banking credentials on its own systems.

Payment information is handled by the applicable payment provider according to its security and privacy practices.

Cookies

Our website may use cookies and similar technologies necessary to operate the website and understand how visitors interact with it.

Cookies may be used to:

Keep the website functioning
Remember preferences
Improve website performance
Understand website usage
Support relevant marketing activities

You may manage cookies through your browser or device settings.

Data security

We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Data retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, business records and compliance with legal obligations.